F.A.Q

The health and safety of your family and our technician is paramount. To this end we follow all current government guidance. In addition to which we follow procedures to minimise the risk of infection. This includes:

Wearing of PPE as required.
Regular cleaning and sterilization of equipment.
Maintaining social distancing as required during in-person quotations and when carrying out the work.

I will not undertake any work if I am displaying symptoms or have tested positive.

I am only able to work providing no person in my household or the customers household has symptoms, a positive test result or has been told to shield.

It is worth noting that professional cleaning could help keep your home safer and healthier.

With HWE (hot water extraction - sometimes called steam cleaning) the average is 4-6 hours for carpets and a little longer for upholstery.

The VLM (very low moisture) cleaning process has reduced drying times with carpets often dry in around 2 hour and upholstery around 2-3 hours. The dry times can often be much shorter though depending on conditions.

Drying times can vary depending on type of carpet or fabric, level of soiling and atmospheric conditions.

We will move any small or mobile pieces as we clean. If you require any bookshelves or cabinets to be moved, you would need to make sure they are empty. Any electrical equipment would need to be moved by yourselves. Many clients opt to leave larger pieces in situ. Please, make us aware of your requirements during your quote.

Yes. We carry comprehensive insurance for all types of cleaning work.

I am happy to visit your property and give you a quotation. However, this not always required and I can often quote based on the information provided.

Even if we are only carrying out a small job, we still need to charge a minimum to cover time & materials.

*Our the minimum charge is £50.